Make every caller’s first impression of your organization a positive one
Your operator is often the first point of contact that a caller has with your organization – leaving a lasting impression of your business.
They are expected to handle a large volume of calls ranging from time-consuming routine inquiries to urgent high-value transactions. UCC gives your operator superior call-handling abilities – ensuring that every caller’s first impression of your organization is a positive one.
Return On Investment
Increase sales opportunity
Improve customer satisfaction as callers are connected to the right person more quickly, and receive personal service. Encourages repeat business.
Minimal additional hardware investments
Application can be accessed anywhere on the network, so back-up operators can pick up overflow calls without any additional costly hardware.
Enable one operator to manage calls for multiple companies or serviced offices. Reduce unnecessary staff count.
Speed up call processing
With quick mouse clicks and hot keys to available people.
Reduce call abandonment
Increase revenue opportunity by keeping customers informed.
Place them as messages in recipient’s inbox. Solve potential disputes painlessly.
Easy to learn
Temporary staff love it!