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Customers are the cornerstones of your business. Managing and improving your customer relationships is key to your business' success.

With our CRM solutions and services, we can help you put key information in the hands of your people while they are in contact with your existing and prospective customers. They can better meet your customers' needs, enabling your organization to build strong, long-term and profitable customer relationships.

We can help you transform good customers into great customers through our CRM services. Our needs analysis and business process consulting enable you to create a customized CRM solution most appropriate to your needs. Then, with our Application Lifecycle Management approach, we'll continue our partnership with you to compare your CRM application to your evolving business requirements. We'll work with you over the life of the application to make sure your CRM system provides you with the tools you need for long-term success.

We also recognize that security is vital when critical information about your customers is at stake, so we make security a key component of our CRM system design. We provide security features designed to prevent unauthorized access to information as it moves across the Internet, intranets, WANs and LANs.

Finally, our flexible financing programs for both professional services and IT infrastructure can help you spread your out-of-pocket costs over a term that fits your needs and cash flow requirements.

With secure CRM solutions customized to meet your business requirements, along with flexible financing to ease your financial burden, you can build a more successful business by maintaining and growing your loyal customer base.

Specifically, NEC Corporation Thailand offers the following CRM services:

  • Needs analysis
  • ROI projections and planning
  • Business process consulting and reengineering
  • Solution design, implementation and integration
  • Upgrades, enhancements and new module implementation
  • Application optimization
  • Performance management
  • Application lifecycle management
  • Security assessment, solution design and integration with your CRM system
  • Solution hosting
  • Helpdesk
  • Outsourcing