Thailand

Displaying present location in the site.

Network Monitoring Service

Network Operation Center

NOC

Companies get information whenever an issue arises with the use of a 24×7 NOC Monitoring service. Technicians will work on the issues that continually arise to keep businesses working as they should. There are many benefits associated with the outsourcing of NOC services provided by NEC

Features and Benefits

The Network Operations Center specializes in providing network monitoring, management of Voice, Data and IP Telephony Networks, these services include:

  • Network Monitoring 

  • Performance, quality, and optimization reporting

  • Backup and storage

  • Firewall and IPS monitoring and management  

  • Antivirus scanning and remediation

  • Communications management (Email, voice, and video management)

  • Application software installation, troubleshooting, and updating

  • Patch Management

  • Threat Analysis
  • Policy Management

NEC’s Engineers are certified in supporting network infrastructure devices including:

  • Routers
  • Ethernet Switches
  • Firewalls
  • VPN devices
  • Wireless LAN

Fault Escalation Management

  • The NOC assesses all alarm and fault conditions. Statistics demonstrate that approximately 80 per cent of conditions can be resolved remotely.
  • The NOC will manage fault escalation to on site, level 2 or level 3 technical engineers as required or redirect the fault to the customer’s own support team.
  • NEC’s email and SMS gateway can provide external notification to your mobile IT staff should this be necessary.